Open Position: Loan Servicing Specialist (Construction)
Reports to: Construction & Renovation Servicing Manager
Supervisory duties: No supervisory duties
Job Type: Full-time, Exempt, Remote
Location: Remote - CST or EST hours
Pay range: $60,000 - $75,000 annual salary
About Us
We’re Tandem Servicing–a rapidly growing non-agency/business purpose loan servicer with a focus on construction and renovation loans. No two workdays are the same, so our team is comprised of individuals who aren’t afraid to roll up their sleeves and take care of business. Our team is energetic, fun, and committed to leading the industry by putting the relationship before the transaction.
About You
You’re experienced in loan servicing and construction draws with a proven track record of creative problem solving, good judgment and risk assessment, and a focus on customer relationships. You’re driven, tech-savvy, easily adaptable to industry changes, and are comfortable with ambiguity in a fast-growing workplace. You’re relentlessly proactive and organized, and pitch in to help your team members when they need it.
About the Job
This role is about overseeing an assigned portfolio of loans from onboarding to payoff and being the main point of contact for your borrowers. You’ll need to be comfortable working with borrowers, loan officers, and investors on a regular basis to ensure project success. You’ll collaborate with other servicing team members and internal departments with a focus on high-quality servicing, strong and effective communication, and relationship building and maintenance. You will work very closely with your supervisor and team to ensure we’re always compliant, providing the best customer service, and following best business practices.
Roles and Responsibilities
Here’s the long list of work areas we expect you’ll be able to manage and support on any given day at Tandem Servicing:
Manage assigned portfolio of loans with emphasis on:
Customer service: From answering the phones to researching and resolving loan issues, every customer interaction from welcome to payoff and beyond is within your area of influence. Document everything and continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Quality Assurance: Check yourself, check your teammates, check, and triple-check. Whether you’re reviewing loan modifications or initiating wire transfers, you’ll need to work with a high level of accuracy and operational integrity.
Collaboration: You’ll be working with other Relationship Mangers as well as internal departments like Sales, Accounting, and IT daily, so we really can’t stress enough how important it is for you to be a great communicator and team player. You’ll also be in daily correspondence with people outside of Tandem Servicing, so an understanding of our processes and guiding principles is expected.
Responsible for Managing Risk in Construction Portfolio assigned including:
Manage and oversee the construction draw process from initiation to completion.
Review draw requests, ensuring accuracy and alignment with the budget and project timeline.
Coordinate inspections to verify project progress and confirm draw eligibility.
Maintain detailed documentation for all draw transactions.
Work with borrowers and underwriting on budget realignments and loan modifications
Ensure compliance with loan terms, regulatory requirements, and internal policies.
Provide periodic reports on project status, budgets, and funding disbursements.
Collaborate with underwriting, loan servicing, and risk management teams to support the successful management of construction loans.
Monitoring your portfolio for projects at risk (i.e. stalled projects, cash flow issues, etc.)
Coordinating disaster inspections and borrower outreach for impacted areas
Track and follow-up on property violations to ensure timely resolution
Extension Processing:
Communicate with borrower prior to maturity to ensure they are on track to exit timely.
Document and communicate current project status to note owners
Upon approval, generate and send extension agreements to borrowers.
Payment Collections
Processing payments and return payments as needed
Reaching out to past due clients (30 – 60 days delinquent) in accordance with our Collection Policy.
Proactively reporting any at risk accounts to Special Credits Team
Payoff
Ensure payoff quotes are timely and correct
Work with Title/Escrow Companies as needed to ensure payoff amounts are correct
Communicate with Borrowers daily as needed for payoff verification
Make Risk Based decisions for the good of the Client, the Company and the Note Owner
Skills and Attributes
Bachelor's degree in Business, Finance, Construction Management, or a related field preferred.
2+ years of experience in construction loan administration, project management, or a similar role.
Familiarity with loan servicing, construction lending, draw processes, and inspection protocols.
Commitment to building relationships with customers, vendors, team members and investors
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Understanding of lien waivers, change orders, and construction progress evaluations.
A willingness to hustle, learn, and adapt quickly to working in a fast-paced, fluid environment.
Able to maintain composure in stressful situations including dealing with difficult customers
Proficiency in loan servicing software and Microsoft Office Suite (Teams, Excel, Word, etc.)
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, speak and understand English with exceptional fluency.
Tandem Servicing offers a Remote work environment for some positions, which means employees perform their duties remotely or in person and will be expected to check email, phone, and text messages throughout the day and respond in a timely fashion consistent with a normal company workday. Tandem Servicing’s expectations for hybrid work performance boils down to our mission statement: Real and Lasting Mutual Success.
To apply, please send your resume and cover letter to careers@raincitycapital.com
Posted 03/28/2025